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    FAQ

    Where can I find the best rates?

    Our best rates are available at Fraser Suites Akasaka’s official website.
    You may also contact our Reservations Department at reservations.tokyo@frasershospitality.com

    Room rates are subject to change at the management’s sole discretion. Our friendly Sales Manager will be delighted to discuss any special request or functions in detail.

    What are the services and facilities offered?

    Fraser Suites Akasaka offers a full range of facilities and services for guests’ comfort and enjoyment. For a comprehensive list of our facilities, please click here

    Are there fitness facilities provided?

    A 24-hours fully-equipped Gymnasium with Yoga room is located on the 3rd floor. 

    Is internet access provided?

    Complimentary high speed internet access is available throughout the property.

    What is the check-in time?

    The check-in time is 11am.

    What is the check-out time?

    The check-out time is at 3pm. 

    What time is breakfast served?

    Breakfast is served from 7am to 10.30am on weekdays and 7am to 11am on weekends.

    What are the available dining options?

    Our all-day dining restaurant, which operates from 7am to 10pm offers a curated menu of Italian and Japanese dishes to whet your appetite.

    In-room dining service is also available for guests to dine in the comfort of their room.

    Are laundry services provided?

    Laundry services is provided and applicable charges apply. 

    What are the type of beds provided?

    Our rooms offer either a Super King Bed (200cm x 200cm) and Twin Beds (200cm x 110cm) for your comfort. 

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request. Additional rollaway beds are available at an additional charge of ¥7,000. 

    Are newspapers provided?

    Local and International newspapers are provided at public areas and upon request. 

    Are the residences handicap-friendly?

    Fraser Suites Akasaka Tokyo is wheelchair-accessible and there is an option of a Handicap Studio room. Kindly contact our Reservations team for more information. 

    Is on-site parking available and what is the cost?

    Standard charges of ¥3,000 applies.

    Is airport shuttle service provided?

    Private limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.

    Airport Limousine bus is also available from both Haneda and Narita International Airport. The bus stops at nearby ANA Intercontinental Hotel and New Otani Hotel, Akasaka Excel Tokyu Hotel at an approximate fee of J ¥1,130/pax and ¥3,100/pax respectively.

    What is the reception operating hours?

    24-hours reception, concierge and security services are available on site. 

    Is it possible to store my luggage at the hotel before check-in?

    Kindly check with our Concierge for storage of luggage (terms and conditions apply).

    How do I get to the hotel?

    Akasaka Metro Station (7-minute walking distance)

    Akasakamitsuke Metro Station (10-minute walking distance)

    Are there any recommended attractions in Akasaka / Toyko?

    For a list of nearby attractions, please click here.  Feel free to drop by our concierge desk for more recommendations on what to do in Tokyo.

    Where is the closest bank, ATM and exchange office located?

    Foreign currency exchange services on selected currencies are available at the Front Desk.

    Mitsubishi UFJ Bank Akasaka Branch is 10 minutes away by foot.

    What is the cancellation policy?

    Varying cancellation policies apply to each promotion. Should you require any further information, feel free to contact our Reservations team. 

    What is the maximum number of guests allowed in each room type?

    Our serviced residence is available for single occupancy or more. The number of residents depends strictly on the category of the room selected:

    Deluxe / Studio Premier: 2 guests
    One Bedroom Deluxe: 2 guests; Maximum 3 guests

    Additional occupant will be charged at ¥7,000 per night.
    The guests number refers to maximum number of persons permitted in respective room types, regardless of age.

    Are pets allowed?

    Pets are not allowed with the exception of guide dogs.