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    FAQ

    Where can i find the best rates?

    Our best Tokyo hotel booking rates are available at Fraser Suites Akasaka’s official website.

    You may also contact our Reservations Department at reservations.tokyo@frasershospitality.com

    Room rates are subject to change at the management’s sole discretion. Our friendly Sales team will be delighted to discuss any special request or functions in detail.

    What are the services and facilities offered?

    Fraser Suites Akasaka offers a full range of facilities and services for guests’ comfort and enjoyment. For a comprehensive list of our facilities, please click here.

    Are there fitness facilities provided?

    A 24-hours fully-equipped Gymnasium, Steam and Sauna is located on the 2rd floor.

    Is internet access provided?

    Complimentary high-speed internet access is available throughout the property.

    What is the check in time?

    The check in time is at 3pm.

    What is the check out time?

    The check out time is at 11am.

    What time is breakfast served?

    Breakfast is served from 7am to 10.30am on weekdays and 7am to 11am on weekends.

    What are the available dining options?

    Our dining restaurant, which operates from 7am to 10pm offers a curated menu of Italian and Japanese dishes to whet your appetite. 

    In-room dining service is also available for guests to dine in the comfort of their room.

    Are laundry services available?

    Laundry services is available and charges apply.

    What are the type of beds provided?

    Our rooms offer either a Super King Bed (200cm x 200cm) and Twin Beds (200cm x 110cm) for your comfort.

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request. Additional rollaway beds are available at an additional charge of ¥7,000.

    Are newspapers provided?

    Local and International newspapers are provided at public areas and upon request.

    Are the residences handicap-friendly?

    Fraser Suites Akasaka Tokyo is wheelchair-accessible and there is an option of a Handicap Studio room. Kindly contact our Reservations team for more information.

    Is parking available and what are the costs?

    Parking is available at a fixed charge of ¥3,000.

    Is airport shuttle service provided?

    Private limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.

    Airport Limousine bus is also available from both Haneda and Narita International Airport. The bus stops at nearby ANA Intercontinental Hotel and New Otani Hotel, Akasaka Excel Tokyu Hotel at an approximate fee of J ¥1,130/pax and  ¥3,100/pax respectively.

    What is the reception opening hours?

    24-hours reception, concierge and security services are available on site.

    Is it possible to store my luggage at the hotel before check in?

    Yes, kindly check with our Concierge for storage of luggage (terms and conditions apply).

    How do i get to the hotel?

    You may get to the hotel via the nearest Metro stations: 

    Akasaka Metro Station (7-minute walking distance)

    Akasakamitsuke Metro Station (10-minute walking distance)

    Are there any recommended attractions in Akasaka / Tokyo?

    Please visit our attractions page for a list of recommendations. Feel free to drop by our concierge desk for more recommendations on what to do in Tokyo.

    Where is the closest bank, ATM and exchange office located?

    Foreign currency exchange services on selected currencies are available at the Front Desk.

    Mitsubishi UFJ Bank Akasaka Branch is 10 minutes away by foot.

    What is the cancellation policy?

    Various cancellation policies vary for each Tokyo hotel booking promotion. Should you require any further information, feel free to contact our Reservations team.

    What is the maximum no. of guests allowed per room type?

    Our serviced residence is available for single occupancy or more. The number of residents depends strictly on the category of the room selected:

    Deluxe / Studio Premier: 2 guests
    One Bedroom Deluxe: 2 guests; Maximum 3 guests

    Additional occupant will be charged at  ¥7,000 per night. The number of guests refers to maximum number of persons permitted in respective room types, regardless of age.

    Are pets allowed?

    Pets are not allowed with the exception of guide dogs.